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Features Video
CRM software, or Customer Relationship Management, is a powerful tool for managing and establishing connections with customers. In this video, we explain the key features and functionalities of a CRM software. By watching it, you'll understand how the software can assist you and streamline your communication management with your customers.
Marketing Features
The marketing section in CRM24 software focuses on managing and executing marketing strategies and
activities within an organization. This section includes various tasks and features that help
improve customer communication and engagement, ultimately boosting sales.
Some key features and capabilities of the marketing section in CRM24 software include:
- Generate sales leads from various advertising channels.
- Send promotional emails and SMS both individually and in bulk.
- Convert sales leads into customers and create sales opportunities.
- Track and execute various marketing processes.
- Record the history of interactions and exchanges with customers.
- Store and share comprehensive information about customers.
- Provide reports and analytical statistics based on marketing data.
- Planning, executing, and monitoring marketing campaign operations.
Features of the Sales Management Section
The sales section in CRM24 software is related to managing the sales process and customer
relationships. This section provides tools and features that assist the sales team in advancing and
managing sales-related activities.
Some key features and capabilities of the sales section in CRM24 software include:
- Recording and managing customer-related details and information.
- Recording and tracking sales opportunities and potential situations to increase sales.
- Managing and monitoring sales stages and activities from the beginning to the completion of transactions.
- Providing reports and analytical statistics on the performance of the sales team based on sales volume.
- Notifying customers about the status of their orders, from registration to delivery.
- Assigning access and tasks to sales team members based on different roles.
Features of the Support and After-Sales Management Section.
The support section in CRM24 software is dedicated to managing and addressing customer needs. This
section provides tools and features that assist the support team in responding to customer
inquiries, questions, and issues, enabling them to offer better services.
Some key features and functionalities of the support section in CRM24 software include:
- Handling customer issues and inquiries through ticket creation.
- Managing tickets and assigning them to the relevant departments.
- Monitoring response time and the handling of user requests and tickets.
- Integration with VoIP phone systems and creation of a Call Center.
- Recording the history of interactions and exchanges with customers.
- Receiving tickets through the customer portal software, email, website, and web forms.
- Generating reports and analyses related to the support team's performance to improve service quality.
CRM24, a customer relationship management software, is a reliable solution for smart business management and the integration of all marketing, sales, and after-sales service functions of your business.
Some frequently asked questions by CRM24 users, which might be your questions as well